Introduction

Iqram Selsr Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us. It also describes your rights regarding your personal data and how you can exercise them.

By using our website, you consent to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and to revisit it periodically, as we may update it from time to time to reflect changes in our practices or legal requirements.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact our customer service team. This may include your name, email address, postal address, telephone number, and payment card details. Payment card information is processed by our PCI-compliant payment providers and is never stored on our servers.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our site. This data is collected through cookies and similar technologies and helps us understand how our website is used so that we can improve the shopping experience.

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders, but only to the extent necessary for them to perform their services on our behalf.

How We Use Your Information

We use the information we collect to process and fulfil your orders, communicate with you about your purchases, send you order confirmations and shipping updates, and provide customer support. With your consent, we also use your information to send you our newsletter and marketing communications about new collections, special offers, and events that we believe may interest you.

We may also use your data to analyse website usage trends, detect and prevent fraud, enforce our terms and conditions, and comply with legal obligations. All data processing is conducted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request that we correct any inaccuracies, ask us to delete your data where there is no compelling reason for us to continue processing it, and object to or restrict the processing of your data. You also have the right to data portability — to receive a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@iqramselsr.com. We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to enhance your browsing experience and to collect analytical data about how our site is used. Essential cookies are necessary for the website to function and cannot be disabled. Analytical cookies help us understand which pages are most visited and how visitors navigate through the site, allowing us to make improvements.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about the specific cookies we use and their purposes, please contact us.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@iqramselsr.com or write to us at Iqram Selsr Ltd, 14 Cloth Lane, London EC1A 7AJ, United Kingdom.